Shipping & Delivery

■Within Japan

・For total product amounts up to 4,999 JPY (tax included) per order, a flat shipping fee of 800 JPY (tax included) applies.

・For total product amounts of 5,000 JPY (tax included) or more per order, shipping is free.

■Outside Japan

International Shipping Rates and Days

■Shipping Method

Orders are shipped to the destination country via carriers such as YunExpress, and then delivered to you by a local delivery company.

　・For more details about YunExpress, please click here (external site)

■Notes

Please note that delivery may be slightly delayed during periods before and after long holidays, busy shipping seasons, due to bad weather/natural disasters, or circumstances of the shipping carrier.

Additionally, it may take more days for Hokkaido, Okinawa Prefecture, and remote islands. We appreciate your understanding.

Please understand that you cannot choose the shipping company.

■How to Check Shipping Status

Once your order has been shipped, we will send you a 16-digit tracking number starting with 'YT'.

By entering your tracking number into the YunExpress tracking system, you can instantly check the current shipping status of your package (overseas - destination country).

　・For more details about YunExpress, please click here (external site)

Once the item arrives at the destination country, it will be handed over to a local delivery company, and tracking will be possible with a local tracking number.

　・Local delivery company: Please check 【Distributor: ○○】 in Additional Notes. (○○ is the local delivery company)

　・Local tracking number: Please check Last Mile Tracking.

By entering the tracking number into the local delivery company's tracking system, you can instantly check the current shipping status of your package (local).

Due to system specifications, it is not possible to specify a delivery date and time.

We apologize for the inconvenience, but please contact the delivery company directly to specify a delivery date and time, or to request re-delivery.

■Before Product Shipment

Delivery addresses can be changed before the product is shipped. Please use our Contact Us page.

When contacting us, please provide the following information:

　・Order number

　・Your name (as on the order)

　・Product(s) ordered

　・(New delivery address) Address, phone number, name

■After Product Shipment

Please note that delivery addresses cannot be changed after the product has been shipped.

■Standard Products

Excluding periods before and after long holidays, busy shipping seasons, bad weather/natural disasters, and circumstances of the shipping carrier, we will ship within 1 to 10 business days after payment confirmation.

　・After shipping, delivery typically takes approximately 7 to 14 business days.

※For business days, please refer to the Business Calendar.

※Additional days may be required for Hokkaido, Okinawa Prefecture, and remote islands.

※Please note that some products may require a lead time of 10 days or more. We appreciate your understanding.

※If you are in a hurry or have a specific desired delivery date, please be sure to contact us at support@potterylink.com or via our Contact Us page before placing your order.

■Custom-Made Products

This varies depending on the ordered product. Delivery times may fluctuate depending on the season, so please always check the "Delivery Date" column on each product's detailed page.

Also, it may take longer than the stated delivery date, so please proceed with your purchase only after fully understanding this.

■Customs Duties and Import Taxes

For products shipped overseas, customs duties, import taxes, and other charges may be incurred in the destination country/region, in addition to the product price and shipping fees.

These costs are the responsibility of the customer receiving the product locally. Please check with your country's customs office for details.

If a customer is unable to receive the product due to long-term absence or refusal to accept it, and the storage period by the shipping company expires, the product may be returned to us or disposed of.

In the event that the product is returned to us or disposed of for such reasons, please understand that we cannot be held responsible.

Furthermore, shipping costs for return or re-delivery, and other various expenses, may be borne by the customer. In such cases, please note that we may charge you for these costs.